Frequently asked questions

Use clean water only. In hard-water areas, distilled or demineralised water may reduce mineral build-up. Never add detergent, fragrance or chemicals.

Do not exceed the 650 ml working capacity. Fill only when the cleaner is unplugged, fully cool and depressurised, then close the safety cap securely.

Check the water level, safety cap, plug and power. Allow the unit to heat. If steam still does not start, switch off, unplug and let it cool before checking again.

The water may be low or the cleaner may be reheating. Stop, unplug and allow it to cool fully before checking. Never refill a hot or pressurised cleaner.

A small amount of condensation can appear when steam first starts. Point the nozzle safely into a sink or cloth until the steam flow becomes steady.

Hot steam can condense when it meets a cool accessory or surface. Brushes, nozzles, ironing tools and the window squeegee may release a small amount of condensed water at start-up. Point the tool safely into a sink or cloth and run steam briefly until the flow is steady.

Use the straight or bent nozzle for gaps, the nylon brush on durable surfaces, the squeegee on suitable glass, and the ironing brush with cloth on suitable textiles.

Use only on suitable heat-resistant glass. Test first and warm cold glass gradually. Never direct hot steam onto frozen, cracked or damaged glass.

Check the care label and test a hidden area first. Keep the tool moving and avoid delicate, heat-sensitive or water-sensitive materials.

Unplug, cool fully, empty remaining water, wipe clean and allow all parts to dry. Do not immerse the cleaner. Store upright in a dry place with the cord loose.

Stop, unplug and cool the cleaner before removing the accessory. Do not clear a blockage while hot, and replace any damaged accessory before further use.