Frequently asked questions

Switch off and unplug the appliance before filling or refilling. Allow it to cool, use clean water only and do not exceed the 650 ml working fill.

Use clean water only. In hard-water areas, distilled or demineralised water may reduce mineral build-up. Never add detergent, fragrance or chemicals.

The tank has a 750 ml total capacity, but the maximum working fill is 650 ml. Do not overfill. Fill only when the cleaner is switched off, unplugged and cool, then close the cap securely.

Fully unwind the 5 m power cord before use. Keep the cord and plug away from water, hot surfaces and steam. Do not use the appliance if the cord or plug is damaged. Unplug by holding the plug—never pull the cord.

Hot steam can cause scalding. Keep the steam outlet away from people, pets and electrical equipment. Never touch the nozzle or direct steam towards skin.

Check the water level, safety cap, plug and power. Allow the unit to heat. If steam still does not start, switch off, unplug and let it cool before checking again.

The water may be low or the cleaner may be reheating. Switch off, unplug and allow it to cool before checking or refilling.

A small amount of condensation can appear when steam first starts. Point the nozzle safely into a sink or cloth until the steam flow becomes steady.

Hot steam can condense when it meets a cool accessory or surface. Brushes, nozzles, ironing tools and the window squeegee may release a small amount of condensed water at start-up. Point the tool safely into a sink or cloth and run steam briefly until the flow is steady.

Use the straight or bent nozzle for gaps, the nylon brush on durable surfaces, the squeegee on suitable glass, and the ironing brush with cloth on suitable textiles.

Use only on suitable heat-resistant glass. Test first and warm cold glass gradually. Never direct hot steam onto frozen, cracked or damaged glass.

Check the care label and test a hidden area first. Keep the tool moving and avoid delicate, heat-sensitive or water-sensitive materials.

Unplug, cool fully, empty remaining water, wipe clean and allow all parts to dry. Do not immerse the cleaner. Store upright in a dry place with the cord loose.

Stop, unplug and cool the cleaner before removing the accessory. Do not clear a blockage while hot, and replace any damaged accessory before further use.